Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, and checked details and stock availability. We will charge your credit or debit card before dispatching your order.

Delivery

We cannot guarantee delivery times but we aim to deliver within the mainland UK within 5 working days. For Express delivery,orders need to be placed before 12.00 midday for next day delivery to be guaranteed. Please contact us if the delivery is outside of mainland UK.

Delivery Costs

For normal delivery within mainland UK, which may take up to 5 working days, we charge a standard rate of £4.95 , for express delivery on a next working day basis, we charge £ 9.95. For order value of £ 250.00 excluding VAT and over, delivery is free of charge, unless express delivery is requested, in which case the charge is £ 9.95

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation or returns

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund, . This will apply to your order unless you order goods made to your own specification or has been embroidered. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail. Any goods to be returned should be addressed to BC Softwear Ltd, Babs Park, Blind Lane, Bourne End, SL8 5LF

Customer Service

Any complaints regarding the goods or services supplied should be made to: BC Softwear Ltd, Babs Park, Blind Lane, Bourne End, SL8 5LF. You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 9am - 5.00pm Monday - Friday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.