Delivery Details

 Delivery charges

For standard delivery within the Mainland UK, we charge up to £6.95 (including VAT), and for smaller items under a total weight of 1kg we charge £4.95 (including VAT). Very small orders are charged at £3.00. Please allow up to 3 working days for any non-personalised items to be dispatched. You will receive an email saying your order has been dispatched.

 

During peak times, orders may take longer than expected to be processed with our couriers. Please check back with their tracking system with the tracking number (if applicable) to be updated on its status. If you need any help or have any questions, please do not hesitate to contact us at sales@towelsoft.co.uk

 

Although we aim to have all personalised items dispatched as soon as possible, during peak times there may be a delay. Please allow up to 8 working days. If you have a day you need personalised items by please contact us where we can advise a more accurate lead time.

 

Free Delivery

We offer free standard delivery within Mainland UK on all orders over £100. Please allow 5 working days for delivery.

 

Next Day

The Next Day service is only available on non-personalised items. Any orders with personalisation will be processed quicker than standard delivery, but please allow up to 3 working days for personalised orders to be dispatched with Next Day delivery selected.

 

All Next Day orders must be ordered by 12:00pm Mid-Day, Monday - Friday to guarantee delivery for the next working day.

 

Saturday Delivery

We do not offer a Saturday delivery as standard, but we are able to arrange for a Saturday delivery if needed. Saturday deliveries will have an extra charge on top of your standard delivery charge. Please call us on 01628 642 941 if you require a Saturday delivery.

 

Foreign Orders

We can deliver to almost anywhere, however the price will vary dependent on your location. For more information, please call 01628 642 941 or email sales@towelsoft.co.uk where we can help you further.

 

Collection

We offer a free of charge collection service from our High Wycombe warehouse. Once your order has been processed, we will email or call to let you know your order is ready. Please collect by 4pm on any working day.

 

Opening Hours

As our office hours are Monday - Friday 9:00am - 5:00pm excluding bank holidays, orders and returns will be processed during these hours. Any orders placed, or enquiries sent in over weekends or bank holidays will be processed on the next available working day.

 

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