Toffee is a very soft, fluffy, cuddly teddy bear with a lot of character who is wearing his very own mini towelling bathrobe. The mini bathobe will be personalised with an 'I Love You' message. A great alternative gift idea for Valentines Day.
For normal delivery within the Mainland UK, we charge £6.95 (including VAT), and for smaller items under a total weight of 1kg we charge £4.95 (including VAT). Please allow up to 5 working days for any non-personalised items to be sent. You will receive an email saying your order has been dispatched.
For any personalised items, please allow up to 8 working days for your order to be processed and dispatched.
We offer free standard delivery within Mainland UK on all orders over £100. Please allow 5 working days for delivery.
The Next Day service is only available on non-personalised items. Any orders with personalisation will be processed quicker than standard delivery, but please allow up to 3 working days for personalised orders to be dispatched with Next Day delivery selected.
All Next Day orders must be ordered by 12:00pm Mid-Day, Monday - Friday to guarantee delivery for the next working day.
We do not offer a Saturday delivery as standard, but we are able to arrange for a Saturday delivery if needed. Saturday deliveries will have an extra charge on top of your standard delivery charge. Please call us on 01628 642 941 if you require a Saturday delivery.
We are able to deliver to almost anywhere, however the price will vary dependant on your location. For more information, please call 01628 642 941 or email firstname.lastname@example.org where we can help you further.
We offer a free of charge collection service from our High Wycombe warehouse. Once your order has been processed we will email to let you know your order is ready. Please collect by 4pm any working day.
We hope you will be happy with your order, but you have the right to cancel your order within 14 days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you ordered personalised items which unfortunately we cannot accept back.
Personalised items will not be accepted back unless the garment is faulty.
Should you cancel the contract we will then refund once the goods have been received back with us. It is your responsibility to give notice of your wish to cancel within this 14 day cancellation period by email, telephone or letter.
You are under a duty to take reasonable care of the goods. The goods must be returned in a saleable, unwashed and in an unused condition. We can arrange collection charged at £10, but would recommend returning at your expense, as this is often cheaper than our courier service. We would also recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail. Please return the item in its original packaging and include your email confirmation with your returned item as reference of the order and an explanation of the reason for the return. Any item which doesn’t come with an enclosed reference will be held until contacted as we will be unable to pinpoint who has returned their item.
Any goods to be returned should be addressed to:
Towelsoft Ltd, Wycombe 3, Boundary Road, High Wycombe, HP10 9PN
As our office hours are Monday - Friday 9:00am - 5:00pm excluding bank holidays, orders and returns will be processed during these hours. Any orders placed or enquiries sent in over on weekends or bank holidays will be processed on the next working day.